itil-foundation-certification

ITIL Foundation Certification

OUR ALUMNAE

Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results

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DESCRIPTION

The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

ITIL Foundation is an introduction to IT Service Management Lifecycle modules. The major processes and functions for all the lifecycle modules are covered. Below topics will be covered in detail: 

  • Introduction to ITIL Concepts & Terminology - Gain a high level overview of ITIL V3. 
  • The Service Lifecycle - Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities.
  • Service Strategy - How to align IT strategy with business goals and expectations.
  • Service Design - Transform business requirements into strategic solutions.
  • Service Transition - Manage change, risk, and quality assurance.
  • Service Operation - Establish day-to-day business operations and customer expectations.
  • Continual Service Improvement - Strategize for overall process and service improvement.
  • Prepares participants to take and pass the ITIL Foundations Certification examination successfully.

Who Should Attend ITIL Foundation Training

This course is intended for individuals who wish to obtain their ITIL Foundation credential. There are no prerequisites to take this course or the ITIL exam. Our ITIL Foundation certification training course is designed to give you a basic understanding of the ITIL framework and how it can be applied to enhance IT service management within your organization.



Online Certification Exam will be conducted after the training program. See Exam Details below:

  • Exam Format - Objective Type, Multiple Choice 
  • Open Book - No
  • Exam Duration - 1 Hour 15 Minutes
  • No. of Questions - 40
  • Passing Criteria - 26 out of 40 (65%)
  • Result - Immediately after the exam
  • Certificate - After 2 business days

You should be able to clear the exam easily with good score because:

  • You will get excellent training from the expert trainers 
  • Lot of sample questions will be discussed on each topic throughout the training session
  • Exam preparation session will be there before the actual exam
  • You can expect many questions from the ones which will be discussed during training
ITIL is world's most widely used Service Management Framework. There are numerous benefits of ITIL learning and certification to individual as well as organization. Some of them are as below:
  • Improved customer satisfaction through a more professional approach to service delivery
  • Improved IT services through the use of proven best practice processes
  • Improved ROI of IT
  • Improved delivery of third party services through the specification of ITIL
  • Improved morale of service delivery and recipient staff
  • Increased competence, capability and productivity of IT staff
  • Increased staff retention
  • Reduced cost of training via knowledge management
  • Improved systems/ applications availability
  • Reduced cost/ incident
  • Managing the IT Costs via Financial and Demand Management
  • Better asset utilization and Greater visibility of IT assets

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Our Testimonials

Krunal Vilkar

I attended the Add-on Skills PMP course in June 2017.Great course content, informative, practical and interesting. Practical tips on how to approach study. Access to vital simulation exams, email and 24X 7 support from Add-on Skills.One of the best courses I have ever attended.

Sachin Shirke

I was fortunate to be well trained by Addon Skills team for PgMP certification and well supported me during my journey of achieving PgMP. They have a skilled professional trainer who understands your issues and makes you comfortable while imparting complex knowledge. The best part of Addon Skills team is the total commitment towards your success. Even after training, they kept in touch with me to check on my progress and any queries I had and ensured I am focused on achieving PgMP. From the first day, they provided me tremendous confidence booster till the last day. Considering the complexity of PgMP I never imagined that my journey will be so much fun, fruitful and enriching.

Raviraj Mundhe

Thank you Addon Skills. Your training programme and training material/notes were very useful and helped me prepare and pass the exam. The support system even after the training is what helps aspirants focus their strategies. Thank you very much for your mentoring support and wish the entire team good luck with the certification training workshops.

Ravi MSR

I passed PgMP exam on 12th June 2018. I contacted #AddOnSkills for help. Their Question-Answer sessions clarified many of the concepts. Those sessions were really helpful to get enough boost to face the exam with confidence. Continuous support to clarify any doubts via WhatsApp group, and skype sessions were available all time.

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