itil-practitioner-certification

ITIL Practitioner Certification

OUR ALUMNAE

Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results

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DESCRIPTION

The IT Infrastructure Library® (ITIL®) certification scheme, providing a modular approach to the ITIL framework, is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM). ITIL Practitioner does not replace any of the existing ITIL certifications.  

ITIL Practitioner certification covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers three key areas crucial for success of any improvement initiatives:  

- Organizational Change Management

- Communication

- Measurement and Metrics.

The ITIL Practitioner certificate training is available in different delivery modalities including interactive online classes and instructor-led classroom training. This training is conducted by industry experts who help the participants gain valuable practical knowledge and prepare for their certification exam. 

Who should attend?

The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.

The training course covers the following topics:

  • ITSM Concepts
  • Service Elements 
  • ITSM Principles 
  • CSI Approach 
  • Metrics & Measurement 
  • Communication 
  • Organisational Change Management (OCM) 
  • OCM Tools 
  • OCM Activities 
  • Applying the CSI Approach

Examination Information

  • Prerequisites: ITIL Foundation
  • Multiple Choice, Scenario-based exam
  • Bloom’s Levels 2 to 4
  • 135 Minutes
  • 40 Questions

ITIL Practitioner is worth 3 credits towards the ITIL Expert qualification.

Route to certification

The ITIL Practitioner exam can be taken in any of the following three ways:

- On the last day of the course, in-class exam

- In the comfort of your home and at any time, after the course completion

- At your convenience, at an eligible testing center 

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Our Testimonials

Ramesh Potnis

I got acquainted with Addon Skills during my PgMP journey. I could successfully clear this not so easy examination on my first attempt. Addon Skills has very effective style of imparting training which helps the participants / students not only to strengthen their concept but also to prepare from examination point of view. Their study material is very handy to refer especially when your exam date is nearing. Addon Skills, unlike other training organization, keeps in constant touch with their students, ensures that they are on their targeted to path to march towards their goal of certification and guides them whenever and wherever required. I strongly recommend all PgMP aspirants to enroll for Addon Skills training sessions. It will surely help.

Sreenivasan Dakshinamoorthy

The training conducted by Addon Skills trainers Sanjay Q and Kailesh U was very effective because of the in-depth knowledge on Program Management domains by the trainers. This training and the post training follow-up was a unique experience that they are ensuring all the trainees are acquiring adequate knowledge about the subject matter. Also they help to go through the exam preparation period till the day of exam by Q&A sessions, problem solving sessions, etc. The most commentable thing about them is, they are available to clear your doubts 24×7. I wish Addon Skills a great future and thereby to make many aspirant project managers achieve their skills.

Muthukumar Sampathkumar

I attend training with Addon Skills and cleared my PgMP exam with lots of confidence and comfort. The training built very strong program management concept from PMI SPM (Standard for Program Management) guide and around ECO (Examination content Outline) handbook which has helped me a lot. The exam simulation tool, LMS access and post training support is impressive.

Steve Fernandes

Project Manager

Mr Kailash Uphadhay of Addon Skills has contributed towards my interest in completing my PMP certification with confidence. His enriching experience helps him to cite examples and relate the course to any individual. I trust in his methods and wish him success with the work that he wishes to carry out.

Chirag Kapadia

Senior Project Manager

I have attended Portfolio Management Professional (PfMP) certification training from Addon Skills and Mr. Kailash Upadhyay delivered the training. I must say the training made every concept cleared. Not just the training but the mock test and post training Videos from Addon Skills really helped in this certification journey. The best part of engaging with Addon Skills is the “Telegram” group access where aspiring professionals discuss their doubt and clarifies their assumption about the concept. I am thankful to Addon skills for the training as this was a major contributor in achieving this certification and becoming one among the first 900 PfMP certified professionals in the world.

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