itil-practitioner-certification

ITIL Practitioner Certification

OUR ALUMNAE

Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results

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DESCRIPTION

The IT Infrastructure Library® (ITIL®) certification scheme, providing a modular approach to the ITIL framework, is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM). ITIL Practitioner does not replace any of the existing ITIL certifications.  

ITIL Practitioner certification covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers three key areas crucial for success of any improvement initiatives:  

- Organizational Change Management

- Communication

- Measurement and Metrics.

The ITIL Practitioner certificate training is available in different delivery modalities including interactive online classes and instructor-led classroom training. This training is conducted by industry experts who help the participants gain valuable practical knowledge and prepare for their certification exam. 

Who should attend?

The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.

The training course covers the following topics:

  • ITSM Concepts
  • Service Elements 
  • ITSM Principles 
  • CSI Approach 
  • Metrics & Measurement 
  • Communication 
  • Organisational Change Management (OCM) 
  • OCM Tools 
  • OCM Activities 
  • Applying the CSI Approach

Examination Information

  • Prerequisites: ITIL Foundation
  • Multiple Choice, Scenario-based exam
  • Bloom’s Levels 2 to 4
  • 135 Minutes
  • 40 Questions

ITIL Practitioner is worth 3 credits towards the ITIL Expert qualification.

Route to certification

The ITIL Practitioner exam can be taken in any of the following three ways:

- On the last day of the course, in-class exam

- In the comfort of your home and at any time, after the course completion

- At your convenience, at an eligible testing center 

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Our Testimonials

Dharmesh Shah

Thank you addonskills for making my learning experience so wonderful, you guys are subject matter experts having deep knowledge about topics covered in the course... i appreciate your personal interest in success of student and helping them achieve their dream certification to excel their career... thank you once again and keep doing good job... look forward to more training's from addonskills... alles Gute und danke :-)

Rohit Kapoor

I attended certification training from the Addonskills. Very much pleased with the professionalism, dedication, and timely help from the team. The direction and study material shared by Addonskills really helped me to grasp the concept on the fast track and saved a lot of time for me. One to one interaction with the mentor on doubts made me comfortable for the exam and real-world challenges. I highly recommend Addonskills for all kind of project management training and advisory/consulting services for the corporate.

Abdul Kareem

PgMP® Certification Training from Addon Skills was rich in content with classical examples & individual focus. Added to it was the brain storming sessions on sample questionnaire& reasoning, a boon for the leaders aspiring for the coveted certification. Thanks Kailash for all your guidance & knowledge inflicted upon us.

Lalit Sharma

The faculties are excellent and have a great knowledge of the content. Also, I think they are very helpful and approachable and even after the training sessions are completed, they have helped us greatly in preparing for PMP. I recommend Addon Skills for anyone looking for training in professional certifications.

Ravi MSR

I passed PgMP exam on 12th June 2018. I contacted #AddOnSkills for help. Their Question-Answer sessions clarified many of the concepts. Those sessions were really helpful to get enough boost to face the exam with confidence. Continuous support to clarify any doubts via WhatsApp group, and skype sessions were available all time.

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